A property which has brought something brand new to the market, the Leading New Hotel will combine all aspects of exceptional service and operations with a flair. The winner ofthis award must be a newcomer, a property which has opened on January 1, 2019 or later

A hotel group that thrived amid fierce competition, the leader in this category has taken over the market with flair, innovation and all the right ingredients to make it all the way through – over and over again..

The top serviced apartments in the region, the winner of this category will have demonstrated a new approach to customer service, introduced new amenities and more.

The winner of the Leading Beach Club award will have abided to its commitment to offering an entertaining environment for the young and young at heart, with a dedication to what makes a beach club ambience unique.

Whether it’s a contribution to societal goals of a philanthropic, activist, or charitable nature, this award category covers the different ways through which a property can “give back” – whether in or out of season – all year long.

Attention to detail and outstanding customer service are the pillars of this category, and must be high up on the winner’s agenda. The property must consistently provide guests with an experience that caters to the needs of luxury travellers.

The best property at offering high standards at an accessible rate, this award will go to a hotel that caters to all ages, with a focus on the millennial market, which is seeking high-end options without sacrificing on quality of service.

The Middle East’s leading resort, this trophy will go to an outlet which has a proven track record of offering a relaxing, fun experience for guests. The winner will have shown creativity and the ability to think laterally when it comes to providing an all-inclusive package.

Offering a high-quality food and beverage offering, this award will go to an outlet that enhances guest experience, and has demonstrated a strong ability to compete with both standalone restaurants, and other in-hotel venues.

Designed to evoke what any hotel offers, this is a category where first impressions matter. Showcasing the true essence of a property, the Lobby of The Year award will be handed out to a setting that is truly deserving of the accolade.

A haven of relaxation, the winner will provide an extensive menu of treatments, coupled with an exceptional guest experience. The leading hotel spa will demonstrate a dedication to the health and wellbeing of both men and women.

From saying no to plastic, to turning off the taps, this award will go to a hotel that demonstrates excellence in sustainable practices in terms of energy efficiency, waste management and social responsibility

A region known for luxury, elegance and cutting-edge interior design when it comes to hotels, this award is the talk of the town. The winner will be a property that has shown a clear focus on delivering an interior like no other.

The region’s top hotels are always in a race to offer the latest. In this category, judges are looking for innovation through a concept that has garnered attention, while leading the way for the industry

The region is known for having some of the most breathtaking views in the world. From city, beach, and even desert landscapes guests, are spoilt for choice. The hotel with the most jaw-dropping view will take this title home.

Hoteliers understand the importance of maintaining one’s health and fitness even while on vacation. This award recognises excellence across the best fitness facility in the region, from equipment to design and fitness classes.

While every hotel meets the expected standards of cleanliness and hygiene practices, this hotel has demonstrated the highest levels of cleanliness and most innovative hygiene practices in the regions.

This award goes to the most luxurious and exclusive lounge offering an elevated experience for guests in the hospitality and travel and tourism industry.

The need for digital transformation in the sector has never been more important. This award goes to the hotel that proved its ability to move forward with evolving technology that improved the hotel’s performance and guest experience.

Travellers don’t always have the time to research and book the perfect stay, thankfully mobile apps have made this process easy and convenient. The Hospitality App of the year is an app every traveller can’t do without.

Demonstrating outstanding leadership and inspiration, this year’s winner will possess a strong passion, while being prepared to go the distance to deliver excellence across operations and represent their brand.

The winning team in this category will have displayed operational excellence with outstanding efficiency, productivity and quality. They will have demonstrated a seamless communication process that facilitates outstanding customer service across the property.

Maintaining rooms to the highest of standards, the winner of this award will also demonstrate superb communication and leadership skills to ensure their teams share their commitment to excellence.

The winner in this category will have demonstrated the ability to oversee a procurement programme that delivers excellence and value for money across the board. The recipient of this award will have provided tangible results in terms of purchasing goods that have boosted their company’s strategy both on the long and short term.

An integral part of the successful flow of any hotel, this category will be awarded to the nominee who has kept their company at the forefront of technology. The winner will also have demonstrated the ability to show superb communication skills and offer hardware and software support at all times.

This award highlights the achievements of an individual who has showcased outstanding ability in exceeding KPIs, developing and enhancing hotel restaurant concepts while streamlining processes and team leadership.

Open to executive chefs, the winner of this category will demonstrate outstanding creativity, passion and culinary flair, along with exceptional skills in overseeing an entire kitchen operation in an efficient, cost-effective manner.

A marketeer who has understood the challenges of the market and always comes up with quick and effective marketing strategies to push their brand will make the Hospitality Marketeer of The Year. This individual will be a proven leader in conceptualising, planning and implementing effective campaigns that have taken the industry by storm.

This is someone who is making waves in the Middle East’s hotel scene. This person demonstrates tenacity, creativity and the potential to make a significant impact on the region’s hospitality landscape.

This award will go to a hospitality veteran who has dedicated their life to the pursuit of excellence across the hotel industry. Their achievements will have made the industry a better place for, not only those who have worked with them, but the entire sector.

The winner of this award will have shown commitment to identifying opportunities in the industry and putting their money where it matters. The Leading Hospitality Entrepreneur will be someone whose absence from the hospitality sector would have made it a very different place.

The Leading Hospitality Heavyweight will be someone who is known in the industry for their expertise in the sector. The winner will be a leading light in the industry who has the reputation of being an expert, and the charisma and personality to be the heavyweight.

Your journey at every hotel starts at the front desk. The person who wins this award shows great care in guest services and is known for going above and beyond the call of duty.