Tamer Khedr has held a significant role in Emaar Hospitality Group, Egypt since December 2018 as Cluster General Manager overseeing the operational aspects of four luxury hotels in the picturesque coastal city of Al Alamein in Egypt. Al Alamein’s location adds another layer of charm to the hospitality experience, with its coastal beauty likely attracting tourists from various parts of the world.
Tamer’s hotel portfolio comprises Al Alamein Hotel, Address Golf Resort, Address Beach Resort, and Vida Alamein Hotel. Tamer Khedr’s track record as Cluster General Manager at Emaar Hospitality Group is certainly impressive, marked by consistently high guest ratings and satisfaction indexes. Khedr’s leadership has contributed significantly to the group’s reputation for excellence in guest service and satisfaction.
It’s no surprise that Tamer’s resorts consistently rank among the top in the Middle East region, given his dedication to excellence and commitment to guest satisfaction. Being awarded recently in Dubai by the top executive management at Emaar Hospitality Group further solidifies his reputation as a leader in the industry. Such recognition is a testament to Tamer’s exceptional leadership and the hard work of his team in delivering exceptional hospitality experiences. Tamer’s efforts have set a high standard for excellence within Emaar Hospitality Group and the wider hospitality industry.
Some of his recent top achievements and awards for the year-end 2023 are showcased below – rankings are top 3 performers across the entire Emaar Hospitality Group (EHG):
Combined NPS (Net Promoter Score)
1st Address Marassi Golf Resort 89
3rd Al Alamein Hotel 84
Post-stay GSS (Guest Satisfaction Surveys)
1st Address Marassi Golf Resort 4.84
3rd Al Alamein Hotel 4.78
Booking.com Ratings
1st Address Marassi Golf Resort 9.5
2nd Al Alamein Hotel 9.4
TripAdvisor
No.1 in the top 10 hotels in the area achieved by Address Marassi Golf Resort
No.1 in the top 10 hotels in the area achieved by Al Alamein Hotel
Guest feelings – Special & Amazed
1st Al Alamein Hotel
2nd Address Marassi Golf Resort
Service Index
1st Address Marassi Golf Resort 4.91
3rd Al Alamein Hotel 4.84
In-stay F&B
1st Address Marassi Golf Resort 4.74
2nd Al Alamein Hotel 4.69
Departure Experience: 1st Address Marassi Golf Resort 4.91
3rd Al Alamein Hotel 4.86