Hakan Ozel is a distinguished leader in luxury hospitality with over 25 years of diverse experience. Joining the Shangri-La Group in 2005, Hakan has held various roles across multiple properties, honing his skills and solidifying his position as a prominent figure in the luxury hospitality sector. His leadership has consistently ensured high ratings for service, hospitality, and overall experience at Shangri-La Dubai, alongside meeting and surpassing revenue and financial targets.
Under Hakan’s guidance, Shangri-La Dubai has achieved numerous milestones, showcasing his dedication to excellence and guest satisfaction. He leads Customer Experience and quality initiatives as the Champion for MEIA, Europe, and Americas, demonstrating his expertise in enhancing guest experiences. His commitment to culinary excellence is evident through the inclusion of Shang Palace, the signature Chinese restaurant, in the prestigious 2023 Michelin Guide in Dubai for the second consecutive year.
Hakan’s strategic planning has maintained ShangriLa Dubai’s commendable position, ranking #2 in STR market share within its competitive set. His leadership has also led to surpassing the 2023 gross operating revenue target by 7% and achieving a 7% year-on-year increase in EBITDA from 2022, reflecting his exceptional ability to drive growth and manage finances effectively. The hotel has secured top rankings in the MEIA region and within the group of 106 hotels for 2023, showcasing Hakan’s commitment to excellence.
His strategic insights have significantly contributed to the success of the Shangri-La Circle loyalty program, with Shangri-La Dubai attaining the highest enrolment threshold and the highest redemption of 1.3 million points within the MEIA region. Hakan’s transformative revenue strategies have included the successful transformation of particular rooms, resulting in the ‘Picture Perfect Room’ achieving high occupancy rates and generating nearly AED 1 million in incremental revenue
Hakan’s leadership has also revitalized hotel spaces, with the renovation of banquet spaces leading to elevated guest experiences and substantial revenue growth. He has redefined the breakfast experience at Dunes Cafe, introducing a fresh concept that has enhanced guest satisfaction and revenue. Additionally, his initiative to refine minibar products has significantly increased revenue and profit, catering to the diverse needs of guests.
Hakan Ozel’s visionary leadership, strategic planning, and dedication to excellence have propelled Shangri-La Dubai to new heights. His commitment to enhancing guest experiences, driving revenue growth, and fostering a culture of excellence makes him a true heavyweight in the hospitality industry