Ravi Santiago, with 29 years of experience, including 18 in hospitality, is the esteemed Cluster General Manager for Ramada Hotel & Suites by Wyndham Ajman, Ramada by Wyndham Beach Hotel Ajman, and Wynd-ham Garden Ajman Corniche. His journey with R Hotels began in 2009 as the Financial Controller of Ramada Hotel & Suites Ajman. As the group expanded, Ravi’s exceptional skills led to his advancement as Cluster Financial Controller, and he now manages financial control for all seven hotels within R Hotels while overseeing the cluster operations of the three Wyndham hotels in Ajman. Ravi’s leadership and strategic initiatives have driven remarkable success across these properties. Under his guidance, Wyndham Hotels Ajman has consistently maintained an occupancy rate of over 95%, with a surge to 96% as of Q1 this year. His efforts have not only sustained high occupancy rates but have also generated revenues that surpass targets and expectations. In 2023, Wyndham Garden Ajman Corniche achieved the highest OSAT scores across the entire MEA portfolio, ranking #1 in social ratings among Wyndham Gar-den branded hotels worldwide. This trend continues in 2024, showcasing Ravi’s commitment to excellence. Ravi’s strategic insights have also established Seascape Restaurant at Wyndham Garden Ajman Corniche as the ultimate destination for seafood enthusiasts across the UAE. Seascape holds the top position on TripAdvisor with a perfect score of 5 out of 5 and an impressive rating of 4.7 on Google reviews. Under Ravi’s leadership, Wyndham Hotels Ajman has earned sustainability awards and met various sustain-ability targets, including the establishment of Ramada Ajman’s Urban Farm and compost machine. Ravi’s pro-active approach includes implementing wastage control systems, promoting multi-use amenities containers, and participating in environmental campaigns, furthering the pursuit of Wyndham Green Level certifications for all three hotels. As a motivational leader, Ravi prioritises actions over words, ensuring his team members feel valued and supported. This dedication led to celebrating over 100 employees’ 10-year work anniversaries in 2023, demonstrating the profound impact of Ravi’s leadership on the team’s growth and success at R Hotels. Ravi Santiago’s heartfelt focus on Corporate Social Responsibility (CSR) is evident through various impactful initiatives. Under his leadership, Ramada Hotel & Suites by Wyndham Ajman became the inaugural hotel outside Dubai and the first Wyndham Hotels & Resorts property to engage with the Evolvin’ Women program, recruiting women from underprivileged backgrounds and expanding job opportunities. Collaborating with Nia Coffee, the three hotels under Ravi’s management support ethically sourced coffee produced by women farmers in Africa, promoting their coffee products and uplifting women smallholder farmers and their rural communities. When a powerful earthquake struck Turkey and Syria earlier this year, Ravi spearheaded a relief campaign across all seven hotels under R Hotels, collaborating with Emirates Red Crescent and Dar Al Ber Society to provide essential items to the affected communities. In 2021, Ravi initiated a successful blood donation drive, which has continued annually due to overwhelming support, with over 100 employees volunteering each year. Wyndham Hotels Ajman also maintains a steadfast commitment to supporting the Al Ihsan charity association through annual donations of clothes, medicines, and meal boxes, reflecting the hotel’s dedication to making a positive impact on the community.
