Rixos Bab Al Bahr appointed Giacomo Puntel as the new Hotel Manager of the five-star resort in Ras Al Khaimah. Reporting directly to the General Manager, Ahmed Elnawawy, Puntel is the newest addition to a high-powered team, working to elevate guest experiences and enhance customer satisfaction.
In this new role, Puntel will be utilising his nearly three decades of hospitality experience to oversee daily hotel operations and improve service delivery standards. In addition, he will work closely with Ahmed Elnawawy to improve the overall hotel offering.
Commenting on Puntel’s appointment, Ahmed Elnawawy, General Manager of Rixos Bab Al Bahr said, “Rixos Bab Al Bahr is a one of a kind property in the United Arab Emirates and requires an experienced hand at its helm to ensure it achieves its full potential. With Puntel’s proven track record in the hospitality industry, I am confident he is the right person to ensure we exceed our goals.”
Giacomo Puntel added, “I am honoured for the opportunity to lead such talented team in creating memorable guest experiences. My goal is to continue to build on the hotel’s reputation for exceptional service and ensure that every guest feels valued and appreciated.”
Puntel is a seasoned hospitality veteran, having won major industry awards such as, “Hospitality Heavyweight of the Year” in 2021 and 2022 and “Leading Food & Beverage Director of the Year” in 2019 and 2021. Prior to this role, Puntel served as the Resort Manager of Anantara World Islands Dubai. He has a solid experience in Food and Beverage having worked as F&B Manager of Bonnington, JLT Dubai and Director of F&B of Rixos The Palm Dubai and Anantara The Palm Dubai Resort subsequently. Puntel completed Master Division of Master’s in Fine Food & Beverage (MFFB) at Bocconi School of Management in Italy.