This year’s edition of HOTEC Middle East 2015, brought together technical directors, hotel purchasing managers and directors under one roof to meet and network with international and regional hospitality suppliers.
The event included a series of one-to-one panel sessions, business and social activities designed to enable delegates to spend quality time with leading suppliers and key players in the hospitality industry with two set business days dedicated to these practices at ART Rotana Hotel & Resort, Bahrain.
One of the key topics discussed on the panel, which was moderated by Hotel News ME, deputy editor Sophia Soltani was Market opportunities and challenges for brand proliferation leading up to regional large scale events such as Expo 2020 and Qatar World Cup 2022 and all of the participants were in agreement that it is going to be business as usual, without the need for radical changes in established practices.
Additionally, the panelists discussed how manufacturers and service providers have needed to implemented changes to gain market share by creating higher customer satisfaction levels. The delegates highlighted that it is imperative for suppliers and buyers to improve relationships with increased levels of transparency on both ends, being dishonest to close a deal is not something that should be high on the agenda.
Shahbaz Tiavar, regional procurement director, ACCOR Middle East explained, “it is absolutely detrimental to the progression of relationships for procurement practices to remain honest and crystal clear on shipments and goods, it is no benefit to either party to mislead a procurement manager into believing that a product is ready or in stock when it isn’t. This is what damages relationships and the trust between two parties, it can take a long time to rebuild that kind of trust, as we then have to explain to the owners why we do not have a product, or haven’t finished a project on time or delivered the promised services. It is also really important now more than ever, with these large scale events, the demand increases. “