A leader in the hospitality management sector, Richard Schiller’s 25-year international career has equipped him with a wealth of expertise and lived experience that he brings to the properties under his supervision. Richard’s early career saw him work as Director of Operations at Hilton Alexandria Green Plaza, before transitioning to the same role at Transcorp Hilton Abuja. In 2014, he assumed the role of Cluster General Manager at DoubleTree by Hilton Riyadh and Dhahran Hilton Garden Inn Olaya Riyadh.It was here thathe implemented a standardised opening procedure, enhanced profitability, and won a series of awards – including the MEA/APAC “Best Improved Quality Hotel” award. Throughout 2019, Richard served as General Manager on the Task Force for Hilton Capital Grand and Conrad Cairo as his experience, knowledge and leadership skills proved to be indispensable. His role included thorough restructuring from top to bottom, with a renewed focus on profitability and operational excellence. He also redesigned the Talent Review Process, bringing individual development opportunities to the forefront of the team’s dynamic. The last four years of Richard’s career have seen him lead as General Manager of Hilton Riyadh Hotel & Residences. His work has included a successful F&B turnaround strategy, a commitment to enhancing team-member satisfaction, and a dedication to Saudisation. The hotel is the first in the Kingdom to employ female Saudi engineers. Richard’s strategic repositioning of Hilton Riyadh Hotel & Residences to improve the Business Mix has also resulted in significant operational impact. Through putting people first– whether its Saudisation, customer excellence, or team satisfaction – Richard continues to redefine what it means to be a hospitality heavyweight. His prioritisation of individual needs has created new avenues for growth and development within the sector, driving talent and opportunity to new heights.