Giacomo Puntel, the General Manager of voco Bonnington, is a distinguished leader in the hospitality industry, cel-ebrated for his extensive experience and profound impact on both Food & Beverage (F&B) and hotel operations. His career is a testament to a blend of technical expertise and exceptional leadership, marking him as a heavyweight in the field. With a career spanning over two decades, Giacomo has built a reputation for excellence through his strategic vision and hands-on approach. His journey through the hospitality sector has been characterised by a deep understanding of operational intricacies and a commitment to enhancing guest experiences. Giacomo’s ascent to General Manager at voco Bonnington is the culmination of years of dedication and hard work, during which he has consistently demonstrated his ability to drive both team performance and operational success. What truly distinguishes Giacomo is his leadership style, which is grounded in a profound focus on customer feedback and the needs of his team members. He believes that the success of an organisation hinges on the collective efforts of its people, and he strives to create an environment where excellence is both the stand-ard and the expectation. Giacomo inspires his team daily, fostering a culture of mutual respect, continuous improvement, and service excellence. His leadership is not merely about achieving targets but about instilling a sense of pride and ownership among team members, which translates into exceptional guest experiences. Giacomo’s leadership has not gone unnoticed in the industry. His remarkable achievements have earned him prestigious accolades, including the Hospitality Heavyweight of the Year awards for 2021 and 2022 at the Leaders in Hospitality Awards, and the Leading Food & Beverage Director award at the Leaders in F&B Awards 2021. These honours are a testament to his ability to excel in a competitive market and his capacity to drive meaningful improvements in both guest satisfaction and operational performance. As General Manager of voco Bonnington, Giacomo has successfully navigated the challenges of the hospitality market by implementing innovative strategies and maximizing cost efficiencies. His approach includes activating engaging activities and fostering team engagement, which have led to consistent year-on-year improvements in guest satisfaction metrics. Giacomo’s proactive stance on operational enhancements is evident in the new policies and procedures he has introduced, which emphasise team ownership and a commitment to guest satisfaction. These efforts have contributed to a notable increase in profitability and have solidified voco Bonnington’s reputation as a premier destination. Giacomo’s commitment to service excellence is reflected in his daily interactions with both guests and staff. He places a high value on feedback and continuously seeks ways to enhance the guest experience. His leadership is characterised by a hands-on approach, where he is actively involved in addressing challenges and implementing solutions that elevate the overall service standards. This dedication to excellence is not only about meeting expectations but about exceeding them, ensuring that every guest leaves with a positive and memorable experience. Giacomo Puntel embodies the qualities of a visionary leader in the hospitality industry. His extensive experience, coupled with his innovative strategies and unwavering commitment to excellence, positions him as a true heavyweight in the field. Under his leadership, voco Bonnington has achieved remarkable success, setting a high standard for both operational performance and guest satisfaction. Giacomo’s influence extends beyond his immediate team and hotel, contributing to the broader industry’s understanding of what it means to be a leader in hospitality
