Saurabh Tiwari, recently appointed as Area Director of Operations for the Middle East and CIS at Taj Hotels, has made significant contributions to the hospitality industry. With 24 years of experience, including a dynamic tenure as General Manager of Taj Dubai since August 2021, he has led a team of over 400 employees, overseeing 296 guest rooms and suites and five restaurants and lounges. Under his leadership, Taj Dubai saw a 23.5% in-crease in occupancy, a 43.5% rise in revenue, and a 16.2% boost in ADR from 2021 to 2024. Saurabh’s strategic initiatives have driven exceptional results. In 2023, he exceeded budget expectations and nearly matched the previous year’s occupancy and revenue. His new role involves overseeing multiple properties, ensuring Taj Hotels maintains its luxury reputation. Saurabh has championed sustainable practices, such as eliminating single-use plastics and introducing glass water bottles. Saurabh has revitalised Taj Dubai’s F&B offerings, including the innovative “After Dark Brunch” at Miss Tess and a tent at Treehouse for the summer season. His leadership has earned industry recognition, with appearances on 100.3FM and Talk FM 103.8. As Area Director, his strategic insights, passion for service, and ability to foster strong teams will continue to drive IHCL’s success in the region. His revenue strategies led to a 25% increase in revenue, a 43% rise in profit margins, and an EBITDA margin of 38.1%. He diversified revenue streams, boosting occupancy to 90% and achieving a 32% increase in RevPAR. His inclusive leadership style resulted in a 90% employee retention rate and significant diversity improvements. Saurabh has actively engaged in community initiatives, supported by various colleague engagement activities, fostering a positive work culture. His innovative F&B concepts and expansion of MICE business have further enhanced Taj Dubai’s offerings. Saurabh’s commitment to sustainability led to an 80% reduction in plastic key usage and a 100% reduction in single-use plastics in guest rooms. His focus on guest satisfaction has brought Taj Dubai’s NPS to 78.1, surpassing the previous year’s score. His leadership has garnered multiple awards, solidifying his position as a trailblazer in the hospitality industry.
