Sayed Tayoun, General Manager of Holiday Inn & Suites Dubai Science Park, stands out as a distinguished leader in the hospitality industry, with a remarkable career spanning over 20 years. Since the hotel’s pre-opening phase, Sayed has demonstrated exceptional leadership and operational acumen, significantly impacting the hotel’s success. His extensive experience includes overseeing commercial functions for IHG cluster hotels across Qatar, Abu Dhabi, and Dubai Festival City, where he managed a vast portfolio encompassing over 1,598 rooms, an 11,000 sqm events center, and 11 award-winning F&B outlets, including Pierre’s & Choix by Michelin 3-star Chef Pierre Garnier. Under Sayed’s stewardship, Holiday Inn & Suites Dubai Science Park has seen outstanding commercial results, including consistently surpassing its competitors in Revenue Generation Index (RGI) and achieving an Average Daily Rate (ADR) up to 20% higher than market rivals. His strategic initiatives have not only driven revenue growth but also established the hotel as a premier destination for high-profile events, including hosting a Presidential Delegation during COP28—a notable accomplishment for a 4-star mid-market hotel in Dubai. Innovations such as the E-Menu have had a profound impact, increasing F&B sales by 32%, while McGettigan’s achieved its one-year revenue target in just six months, highlighting Sayed’s ability to drive business success through innovative solutions. Sayed’s commitment to guest satisfaction is evident in the hotel’s impressive 96% Guest Satisfaction Score, reflecting his focus on delivering personalised service and exceptional attention to detail. The pre-opening hotel has quickly risen to prominence, ranking among the Top 5 IHG Hotels for guest satisfaction in the IMEA region. His leadership is characterized by a dedication to enhancing the guest experience and fostering a culture of excellence within the team. In addition to his operational successes, Sayed has prioritized team development and diversity, implementing personalised development plans and promoting continuous learning to strengthen teamwork and professional growth. His leadership has earned him recognition, including shortlisting for HME’s Inaugural GM Awards and the IHG GM IMPACT Awards 2024, where he won the “Care for People” Award. This accolade highlights his commitment to nurturing talent and fostering a supportive work environment. Sayed’s dedication to sustainability further underscores his comprehensive approach to hospitality management. Under his guidance, the hotel has been designated a “Sustainable Hospitality Partner” by the Emirates Environmental Group. His initiatives include an in-house water bottling plant, energy-efficient systems, and waste reduction programs, all aimed at minimizing the hotel’s environmental impact. Additionally, McGettigan’s DSP has garnered three awards within a year, including Favourite Pub Grub, Best Irish Bar, and Best Quiz Night, showcasing Sayed’s ability to elevate the hotel’s offerings and reputation. Sayed Tayoun embodies the epitome of visionary leadership and operational excellence. His impressive track record, commitment to guest satisfaction, innovative strategies, and dedication to sustainability and team development set a transformative benchmark in hospitality management, solidifying his status as a heavyweight in the industry.