Amro Nagah, General Manager of Swissôtel Al Murooj Dubai, is widely recognised as a transformative force in hospitality, bringing 18 years of distinguished industry experience to one of the city’s most prominent properties. His career began in Egypt, where he refined his craft in luxury hotels before transitioning into the international stage, working with some of the world’s finest establishments.
Over the years, he has cultivated a leadership style that blends operational discipline with a bold, forwardthinking approach, earning him a reputation for delivering consistent excellence in both guest experience and business performance.
Since assuming his role at Swissôtel Al Murooj, Amro has implemented a series of targeted initiatives that have elevated the hotel’s profile in Dubai’s competitive market. Under his leadership, guest satisfaction scores have seen marked improvement, operational efficiencies have been streamlined, and revenue growth has been sustained despite fluctuating market conditions. He successfully navigated the hotel through the complexities of the global pandemic, ensuring service standards remained uncompromising while prioritising both the safety and well-being of guests and staff.
One of his most notable achievements has been overseeing the property’s ambitious renovation, a complex, multi-phase project carried out without halting day-to-day operations. Thanks to his strategic vision and meticulous planning, 50% of the guest rooms have already been refurbished to exceptional standards, with minimal disruption to guests. This seamless execution is a testament to his ability to balance immediate operational needs with long-term investment in the property’s future. Amro’s leadership extends beyond bricks and mortar. Recognising the growing role of technology in hospitality, he has introduced cutting-edge reservation systems and digital guest engagement tools, ensuring the hotel not only meets but anticipates the needs of today’s tech-savvy travellers. These enhancements have positioned Swissôtel Al Murooj as a leader in delivering modern, seamless experiences without losing the warmth and personal touch for which the brand is known.
Equally important to Amro is sustainability. Committed to reducing the hotel’s environmental footprint, he has introduced energy-efficient systems, implemented waste reduction programmes, and fostered partnerships with local organisations to champion responsible tourism. These efforts underscore his belief that great hospitality should not come at the expense of the planet. At the heart of his success is an unwavering commitment to people, both guests and staff. Amro is known for creating a workplace culture rooted in trust, empowerment, and professional growth. He actively mentors his teams, equipping them with the skills and confidence to take ownership of their roles and make meaningful contributions to the hotel’s success. His leadership style inspires loyalty, drives performance, and ensures that every team member share in the hotel’s vision.
A graduate of Helwan University in Cairo with a degree in Hotel Management, Amro brings an analytical mind, a problem-solving spirit, and a results-oriented focus to every challenge. Whether navigating a renovation, launching sustainability initiatives, or elevating guest experiences, he approaches each objective with clarity, precision, and an unshakeable commitment to excellence. Amro Nagah’s career is a masterclass in balancing vision with execution, innovation with tradition, and performance with people. In an industry defined by constant change, he stands out as a hospitality heavyweight, not only for his achievements at Swissôtel Al Murooj, but for the lasting impact he is making on the future of hospitality in Dubai and beyond.
