With 27 years in the global luxury hospitality industry and nearly two decades with Shangri-La Group, Hakan Ozel has consistently delivered transformational leadership grounded in operational precision and guest-centric innovation. Since re-joining the group in 2005, he has been entrusted with flagship properties and now plays a pivotal regional leadership role from his base at Shangri-La Dubai.
Under his stewardship, the property was named “Best Loved Hotel of 2024” across the global Shangri-La portfolio, a reflection of his relentless focus on authentic service, sustainable success and results-driven leadership. In 2024 alone, the hotel recorded impressive gains: +5.3% YOY in GOR, +5.4% in F&B revenue, +4.3% in EBITDA (10% above budget), and an +8% YOY RGI increase, outpacing its competitive set.
A champion of people and culture, Hakan’s leadership has created an inclusive and empowering workplace. With 45+ nationalities represented and intern partnerships with top global universities, his focus on retention, internal mobility and leadership development continues to shape the industry’s next generation.
He has also redefined Shangri-La Dubai’s culinary offering. Shang Palace, the hotel’s signature Chinese restaurant, has maintained a coveted position in the Michelin Guide for four consecutive years.
Beyond the business, Hakan has long championed CSR and sustainability. From supporting the Emirates Down Syndrome Association to eliminating single-use plastics and implementing the “Rooted in Nature” programme, his impact extends far beyond the hotel walls.
Respected for his integrity, compassion and strategic vision, Hakan Ozel is not just leading Shangri-La Dubai to new heights, he is helping shape the future of hospitality in the region.
