Mercure Dubai Barsha Heights Hotel Suites & Apartments has announced the appointment of the new hotel manager, John Raffoul and director of rooms, Hany Samuel.
With more than 14 years’ experience in the hotel industry, Raffoul has worked in five-star properties including Sofitel The Palm, Dubai, Pullman Dubai Creek City Centre and international luxury hotel chains.
Raffoul said: “I am delighted to be continuing my journey in the AccorHotels portfolio and am working with the team to ensure phase one of our extensive renovation lives up to our valued guests’ expectations.”
Hany Samuel (pictured right) takes on the role of director of rooms. Hany is a service-focused and innovative individual within the senior management team and has extensive international experience; optimising international operations, systems, teams, employee relations, organisational structure and competitive advantage through continuous improvement, training and cultural change.
Samuel’s earlier roles have all been in operational and management positions in Front Office for luxury and five-star hotels across the Middle East.